Patient information
Frequently asked questions
The answers patients ask us for most — appointments, insurance, referrals, and what your first visit looks like. Don't see your question? Call (203) 562-8600 and we'll help.
- Where is Omni Physical & Aquatic Therapy located?
- Omni has five Connecticut offices: East Haven (232 Main Street), Meriden (303 South Broad Street), Milford (397 Bridgeport Avenue), Wallingford (8 Research Parkway), and West Haven (560 Forest Road, Suite G). For appointments, call (203) 562-8600; each office also has its own direct phone number and hours on our Locations page.
- What services does Omni provide?
- Omni provides physical therapy, warm-water aquatic therapy, chiropractic care, auto accident injury care, and workers' compensation injury rehabilitation. Chiropractic care is offered at all five offices (Tuesdays and Thursdays in Wallingford); physical and aquatic therapy are based at our Wallingford office.
- How do I make an appointment?
- Call Omni at (203) 562-8600 or email an office directly. Direct office numbers remain available: East Haven: (203) 467-3848 · Meriden: (203) 235-0171 · Milford: (203) 877-0112 · Wallingford: (203) 294-1998 · West Haven: (203) 933-2225.
- Do you offer care in Spanish?
- Yes. Care is available in English and Spanish at all five Omni offices. Call the main appointment line at (203) 562-8600 or the office nearest you.
- What should I expect at my first visit?
- Your first visit includes a health history, a physical examination, a diagnosis, and an individualized treatment plan. Plan on about an hour, and wear comfortable clothing you can move in. Your provider will explain the plan and coordinate any additional testing, imaging, or referrals your condition calls for.
- What should I bring to my first appointment?
- Bring a photo ID, your insurance card, any referral or prescription from your doctor, and a list of current medications. For auto accident or workers' compensation injuries, also bring your claim number, your adjuster's contact information, the injury date, and (for work injuries) your employer's information.
- Do you take workers' compensation cases?
- Yes. You can come to Omni first. Our billing department verifies your workers' compensation insurance and obtains approval for your visits. We treat work injuries at all five locations and can support modified return-to-work plans.
- Who do I contact about billing, insurance, or a claim?
- Our Central Billing Office handles billing, insurance, and claim questions for all five offices. Reach it at (203) 878-8724 (fax (203) 874-5287), 397 Bridgeport Avenue, Milford, CT 06460.
- Can I be seen the same day I call?
- Same day appointments are available. Call the office nearest you as early as you can, especially for recent auto accident or work injuries that need prompt evaluation.
- Do you accept attorney liens or letters of protection?
- Yes. On personal-injury auto accident cases, Omni can accept an attorney lien or letter of protection. Bring your attorney's contact information to your first visit and our billing staff will coordinate the paperwork.
- I was just in a car accident but I feel okay. Should I still come in?
- Yes. Get evaluated as soon as possible. Whiplash and soft-tissue injury symptoms commonly appear hours, days, or weeks after a collision. Early evaluation can support your recovery and documents your injuries while the accident is recent.
- Do I need a doctor's referral?
- Not always. Connecticut allows direct access to both chiropractic care and physical therapy evaluation, though some insurance plans require a referral for coverage. Call Omni at (203) 562-8600 and our staff will verify your plan's requirements before your first visit.
- What are your hours?
- East Haven, Wallingford, and West Haven are open Monday–Friday, 9:00 am to 6:00 pm. Meriden and Milford are open Monday, Wednesday, and Friday 8:00 am–6:00 pm, Tuesday 8:00 am–3:00 pm, and Thursday 11:00 am–6:00 pm. All offices are closed on weekends.
Ready to feel like yourself again?
Call Omni — we'll match you with the right provider and location.